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Privacy Policy


The Shoe Hospital companies (including Houston Shoe Hospital, Austin Shoe Hospital, Cobblestone Shoe Hospital San Antonio, Cobblestone Shoe Hospital Dallas/Fort Worth, Plano Shoe Hospital and The Cobbler) Privacy Policy (“Privacy Policy”) explains how we handle Personal Data provided to us as described in this Privacy Policy, including through websites, mobile sites, and other digital services and products controlled by Shoe Hospital companies (“Shoe Hospital Companies”). Shoe Hospital Companies is the data controller for the processing of Personal Data under applicable law. 

This Privacy Policy does not apply to third-party websites linked from Shoe Hospital Companies Sites. 

Information You Provide

You do not have to register for a service or program to receive much of the information available through Shoe Hospital Companies Sites. However, some of our content is available only to registered or identified users and will require you to set up a profile or provide specific information about yourself in order to provide you the service. 

Shoe Hospital Companies collects Personal Data that you provide on Shoe Hospital Companies Sites, for example, when purchasing a product, to receive marketing products and information, contact Shoe Hospital Companies client service, or respond to Shoe Hospital Companies questionnaires or surveys. This could include: 

  • Contact Information such as your name, address, phone number, or email address 

  • Registration Information such as your username and password 

  • Employment, education and other background information when you inquire about employment with Shoe Hospital Companies

  • Payment information (such as banking information, payment card number, expiration date, delivery address, and billing address) 

  • Content you may provide (for example, when you complete our Online Contact Form, use Live Chat, or submit other information). 


Information We Collect

For purposes of this Privacy Policy, “Personal Data” means information that identifies you or that could reasonably be used to identify you. Examples of Personal Data include name, address, telephone number, and email address. 

Shoe Hospital Companies collects the following types of information through the Shoe Hospital Companies Sites: 

  • Information you provide. Personal Information you provide when registering for our services, responding to questionnaires or surveys, or contacting Shoe Hospital Companies customer services. 

  • Information collected automatically. Your IP address and non-identifying information about your use of Shoe Hospital Companies Sites may be collected automatically using tracking technologies, such as cookies. Your website browser software can be set to reject all cookies; however, cookies can allow you to take advantage of some of the site’s essential features, which may not work if you reject cookies. 

  • Information collected from other sources. We may combine information about you from Shoe Hospital Companies Sites, information collected offline or from external parties. 


How We Use Your Information

Shoe Hospital Companies uses the information we collect for the following purposes: 

  • To provide you with the Shoe Hospital Companies services you request. 

  • To offer and provide information about similar and/or related services. 

  • To customize and improve your experience on Shoe Hospital Companies Sites. 

  • To generally improve our services and Shoe Hospital Companies Sites and other internal business purposes. 

  • Legal obligations to notify and report to authorities. 


Information we Share

Shoe Hospital Companies does not sell or disclose your Personal Data to third parties without your consent, except: 

  • To affiliates and third-party service providers to provide services and information on our sites, including online marketing and advertising, and to support our business operations. We require these parties to handle Personal Data in accordance with this Privacy Policy. 

  • To governing regulatory authorities+ or as may otherwise be necessary for Shoe Hospital Companies to comply with a legal obligation or demand. 


In the event Shoe Hospital Companies decides to expand, reorganize or divest our business through sale, merger, or acquisition, Shoe Hospital Companies may share Personal Data about you with actual or prospective purchasers. We will require any actual or prospective partners to treat this Personal Data in a manner consistent with this notice. 

Personal Data You Share During Other Interactions with Shoe Hospital Companies

You may contact Shoe Hospital Companies to ask questions, discuss your concerns, or report issues regarding our services. If you communicate with or request information from Shoe Hospital Companies, you may be prompted to provide your contact information as well as any Personal Data that is relevant to your request.

Information That May Be Collected Automatically

When you use the Shoe Hospital Companies Sites, we also may collect certain usage and device information automatically as described below.

IP Address

We may record the Internet Protocol (“IP”) address of your computer or other electronic device when you visit the Shoe Hospital Companies Sites. An IP address identifies the electronic device you use to access the Sites, which allows us to maintain communication with your computer as you move about Shoe Hospital Companies Sites and to customize content.

Providing Services You Request

If you choose to purchase a product or receive our services, we use the Personal Data that you provide through Shoe Hospital Companies Sites to manage your orders and invoices, to process payments, to respond to your questions, provide you the services you request, and offer an optimal customer experience.


You may also receive marketing information from Shoe Hospital Companies, such as offers regarding Shoe Hospital Companies services, invitations to participate in surveys about our services, or notifications about special promotions. In such cases, we will use your contact and other Personal Data to send you marketing information. 

Business Improvement

In order to discover new facts that could help Shoe Hospital Companies better understand client needs and help improve, develop, and evaluate product, services, materials, and programs. Shoe Hospital Companies analyzes the information that you have provided. For these purposes Shoe Hospital Companies does not use information that can directly identify you.

Site Analytics and Improvement

We may use the information that you provide and the information we collect automatically about your use of the Shoe Hospital Companies Sites to monitor user traffic patterns and preferences for site improvement, analytics and optimization. 

Co-branded Sites

We may partner with other companies to provide you with content or services on a joint or “co-branded” basis. At a cobranded site, you will see both the Shoe Hospital Companies logo and the logo of the co-branding partner displayed on your screen. You should read the individual privacy policies of our co-branding partners, as they may differ in some respects from ours. Reading these policies will help you to make an informed decision about whether to provide your information to a given site.

Children’s Privacy

Shoe Hospital Companies does not knowingly collect or use any Personal Data directly from children on Shoe Hospital Companies Sites (Shoe Hospital Companies defines as “children” as minors younger than 18). We do not knowingly allow children to order our services, to communicate with us, or to use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.

Third Party Sites and Social Media Plug-ins

This Privacy Policy does not apply to Shoe Hospital Companies Sites that do not link to this Privacy Policy, or to third-party Web sites to which Shoe Hospital Companies Sites may link. Shoe Hospital Companies Sites may use social media plug-ins (e.g., the Facebook “Like” button, “Share to Twitter” button) to enable you to easily share information with others. When you visit Shoe Hospital Companies Sites, the operator of the social plug-in can place a cookie on your computer or other electronic device that enables that operator to recognize individuals who have previously visited our Site. If you are logged into the social media Web site (e.g., Facebook, Twitter) while browsing on our Shoe Hospital Companies Site, the social media plug-in allows that social media Web site to receive information that you have visited. The social media plug-in also allows the social media Web site to share information about your activities on our Shoe Hospital Companies Site with other users of their social media Web site. These sharing settings are managed by the social media Web site and governed by its privacy policy. 

Notice to California Residents

Subject to certain limits under California Civil Code § 1798.83, California residents may ask us to provide them with (i) a list of certain categories of Personal Data that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties. To make this request, California residents may contact us at

Your Privacy Choices

You have the right to see and get a copy of Personal Data about you that we maintain as well as to ask us to make corrections to inaccurate or incomplete Personal Data about you. You have the right to receive data you have provided to us in a machine-readable format and to transmit that data to another controller. You may also request the erasure of your Personal Data or the restriction of its processing, or object to the processing of Personal Data about you. To seek access to Personal Data about you, to file a concern, complaint, or request for correction, email us at You may also send a letter to the following address: 


Shoe Hospital Companies
Attn: Legal Counsel 

2621 Ridgepoint Drive Ste. 170
Austin, TX 78754 

The local Data Protection Authority is responsible for making sure that privacy law is followed. For more information about your privacy rights, or if you are not able to resolve a problem directly with us and wish to make a compliant, contact: the USA Data Protection Authority. 


Shoe Hospital Companies maintains controls to protect and secure Personal Data, but when you share Personal Data online there is always some risk that an unauthorized third party could intercept an Internet transmission, or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Data over the Internet, especially your financial-related information. Shoe Hospital Companies cannot guarantee that unauthorized third parties will not gain access to your Personal Data; therefore, when submitting Personal Data to Shoe Hospital Companies Sites, you must weigh both the benefits and the risks. 

Changes to Our Privacy Policy

We will only use Personal Data in the manner described in this Privacy Policy in effect when the information was collected from you or as authorized by you. However, and subject to any applicable consent requirements, we reserve the right to change the terms of this Privacy Policy at any time. Check this Privacy Policy regularly, as we may change or update portions of this Privacy Policy from time to time, subject to any applicable consent requirements. Any changes will be promptly posted to this page and accompanied by a new effective date at the top of this page. 

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